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IT L1 Customer Service Representative

Houston, TX
Job Title : IT L1 Customer Service Representative
Location: Houston, TX.


Job brief We are looking for a Level 1Desktop Support Engineer to provide technical assistance to our Level 2 engineer as well as the technology lead in a Windows 7 to Windows 10 migration project of about 800 clients. You will help install, upgrade and troubleshoot hardware and software systems. To succeed in this you must be computer-savvy and enjoy supporting end users, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

• Address user issues post migration
• Ask proper questions to ensure all needed data is collected.
• Ask targeted questions to diagnose problems
• Migrate Client data
• Test alternative pathways until you resolve an issue while staying within the guidelines
• Record technical issues and solutions in logs
• Direct unresolved issues to L2/L3
Primary Skill
P2 - Microsoft Windows 10

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (510)-713-9900, 510-573-5500 Fax: (510)-740-3677
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