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Senior Production Support Manager

Charlotte, NC
Job Title : Senior Production Support Manager
Location: Charlotte,NC.


Responsibilities :
- Lead operational planning and projects, and organize and negotiate the allocation of IT resources.
- Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization.
- Oversee all reports and documentation related to applications and systems operations.
- Develop maintenance schedules for applications and systems equipment.
- Develop and implement all functional policies and procedures, including those for application architecture, standards, purchasing, and service provision.
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems.
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
- Approve purchase of equipment and supplies in order to meet operational requirements of the business.
- Analyze existing operations and make recommendations for the improvement and growth of the applications, network infrastructure and IT systems.
- Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
- Oversee operations-related projects and project portfolio.
- Assist in the provisioning of end-user services, including help desk and technical support services.
- 8+ years’ experience managing either operational or production support utilizing both on/off shore resources
- Experienced working with release management and organization / implementation required for offshore to implementation/validate - Extensive knowledge of SQL programming languages, other languages a plus.
- Excellent understanding of the organization’s goals and objectives.
- Has proven experience identifying areas of efficiency and identifying the tasks required to implement in a quality manner.
- Proven expertise in determining the root cause analysis of an issue and the quality skills to drive to a permanent automated quality solution.

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (510)-713-9900, 510-573-5500 Fax: (510)-740-3677
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