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Walpole Mass Techbar

Massachusetts, MA
Job Title : Walpole Mass Techbar
Location​ : Massachusetts, MA​.



TechBar agent:
An IT resource to answer calls and field request from end users at a static location inside of the customer environment.
Enter the information in to the Service Desk call management tool and resolve as determined by the Service Desk documentation and or procedures.Experience.
• Working in a large customer focused environment; 
• At least 2 years’ experience in a customer service industry, preferably IT based
• At least 3 years’ experience of working in a helpdesk/customer handling environment; .
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues .
• Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in native language and business fluent English .
• Excellent listening skill .
• Good analytical skills and an ability to define the precise nature of customer problems.
• Ability to conceptualize problems .
• Ability to give specific and clear instructions and problem-solving advice .
• Ability to organize and prioritize work in an effective manner .
• Ability to work under pressure and be decisive .
• Methodical and disciplined approach to work .
• Self-motivation, drive and determination to succeed .
• Good personal time management and task organization .
• Ability to work well in a team .
• Good understanding of customer satisfaction principles and practices . Technical .
• In depth knowledge of PC technologies and desktop/server hardware and software architectures .
• Knowledge of cabling and network architectures .
• Ability to grasp new technical concepts quickly .
• In depth knowledge of Microsoft applications used on PCs .
• Basic understanding of computers and how they are configured .
• Ability to identify and distinguish between hardware, software, network and server problems.
• Skills in the use of PCs and associated software and applications .
• Knowledge and experience of Anti-Virus products .
• Knowledge and experience of MS Server Products a plus .

 

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677
Web: http://www.cbsinfosys.com
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