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Deskside Support

Greenwood Village, CO
Job Title:  Deskside Support
Location: Greenwood Village, CO​.


Provide insightful caring, friendly advice & hands-on support to internal  customers at corporate office (corporate version of Genius Bar ).
-responsive to triage a wide ranges of desktop hardware and application support issues
- after analysis, provide solutions for employees to remain productive while helping reduce stress
Friendly, timely, accurate and compassionate response and ownership of issues and requests presented by walkup corporate customers Address issues raised via internal systems and online collaboration tools (Intranet, Skype, Teams, Email, etc.)
Document and report on all work performed on behalf of corporate customers Maintain accurate support records and/or inventory records Work with Tier 2 & Tier 3 support as needed for expediting and escalation to minimize productivity loss Adhere to company and business unit policies and standards Create system and support documentation as required (ServiceNow)

Service Desk Non-Voice Support
Service Desk Voice Support
Fluent English and professional appearance
Microsoft Windows 10
Microsoft Office

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677
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