Jobs at Central Business Solutions, Inc

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Deskside Support

Denver, CO
Position Role/Tile: Deskside Support 
Location:  Denver, CO.


Description:
Service Desk Non-Voice Support - Provide insightful caring, friendly advice & hands-on support to "internal" customers at corporate office (corporate version of "Genius Bar").
-responsive to triage a wide ranges of desktop hardware and application support issues
- after analysis, provide solutions for employees to remain productive while helping reduce stress
RESPONSIBILITIES:
Friendly, timely, accurate and compassionate response and ownership of issues and requests presented by walkup corporate customers
Address issues raised via internal systems and online collaboration tools (Intranet, Skype, Teams, Email, etc.)
Document and report on all work performed on behalf of corporate customers
Maintain accurate support records and/or inventory records
Work with Tier 2 & Tier 3 support as needed for expediting and escalation to minimize productivity loss
Adhere to company and business unit policies and standards
Create system and support documentation as required (ServiceNow)



Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
Checkout our excellent assessment tool: http://www.skillexam.com/
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677
Web: http://www.cbsinfosys.com
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