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Business Operations Analyst

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Job Title : Business Operations Analyst


 
Overview/Responsibilities:
Life cycle management of End User hardware assets, components and peripherals from acquisition through disposal. Which include, Service Now requests and business approval processes, procurement management, purchase order tracking, warehouse pick transactions, deployment, redeployments and disposal management.
Reviewing warehouse inventory before placing orders with the VARs and maintaining warehouse minimum and maximum asset levels.
Working with field services teams to deploy assets in a timely manner.
Managing refresh cycles through the asset management system and deployments through Service Now requests.
Field services scripting validations for end of month asset billing. 
Requirements: 
-The tracking and managing of all IT assets (End User) throughout its operating lifecycle. 
- Strong organization skills. 
- Strong communication skills
– ability to communicate both verbally and written with cast members and leadership. 
- Ability to multitask and work out of several management systems: SNOW, AMDB,
- Ability to balance SLA work queues and non-SLA work queues. 
- Asset Management experience
– ability to research inventory counts and stock. 
- IT hardware knowledge (Lenovo, Client, Apple) . 
- Prior experience using Service Now. 
- Customer service experience. 
- Ability to resolve cast member conflicts and escalations. 
- Able to handle multiple ticket queue’s and fill in when others are out. 
- Proficient in MS Excel and MS Office Suite.
o Pivot tables. 
o Manipulating and sorting of large amounts of data. 
o Reporting. 
o Change Tracking.



Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677
Web: http://www.cbsinfosys.com
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