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Service Desk Manager

Houston, TX
Job Title : Service Desk Manager
Location​ : Houston, TX.

Provide desktop managed service in locations within North America as provided by Client.
Accept Service Requests and Incidents from the First or Second Level Support via ServiceNow for the locations specified by Client.
Fulfill assigned Service Request and Incidents from ServiceNow for local desktops, laptops, and printers/plotters in scope Troubleshoot, install, configure, and support monitors in single and multiple set ups.
Troubleshoot and support desk side network issues and connectivity
Escalate Service Request and Incident resolution as necessary, involving other 3rd Party Level 3 support when required.
Provide laptop, desktop, tablet, telephony, and other peripheral deployment
Perform office moves- computers, printers, monitors, telephony and reconnect at new location; including validation all hardware and network connections are in working order.
Install standard peripheral devices and applications; escalate requests for non-standard peripherals and applications

Windows Desktop OS
Workplace Strategy & Transformation
Workplace Solutions

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677
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