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App Assurance Manager

Las Colinas, TX
Job Title : App Assurance Manager
Location​ : Las Colinas, TX or Charlotte, NC.​

Role Description:
As a FastTrack App Assure Manager (AAM), your focus is tohelp customers ensure their custom developed applications run effectively on Windows 10. 
This is done by identifying their application readiness needs, coordinating with technical resources to drive remediation of application issues, and collecting/reporting feedback and issues encountered to help improve Windows and application compatibility.
​You will represent Microsoft in communications via phone, email, webto assist customers and partners in readying their applications for Windows 10 or Office Pro Plus.
You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.¿

Your keybusiness metrics will be to:
  • Obtain high customer and partner satisfaction with the FastTrack Application Readiness service
  • Drive customer success through effective facilitation of application remediation
  • Provide high quality data back to the product teams to help drive service improvement

Key Responsibilities include: 
  • Facilitate timely and impactful engagement of Application Compatibly technical resourcesto resolve application compatibility issues with Windows 10/Windows as a Service (WaaS).
  • Build and maintain strong relationships with multiple contacts within assigned customers.
  • Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams.
  • Gather input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity.
  • Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end FastTrack Application Readiness process.

Required Qualifications Include:
  • Windows and/or Office Application Development competency: Possess the knowledge and experiencewith Windows application development to effectively communicate with customer and partner Windows application developers, and coordinate with Microsoft developer support engineers.
  • Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.
  • Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
  • Communication Skills – Spoken and written English (including technical writing).Build trust, drive recommendations, and land priorities across customers, partners, senior leaders (Microsoft-internal and customer Technical and Business Decision Makers), and across organizational boundaries.
  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously.  Background in project and process management preferred.
  • Proven ability to work across a "virtual team” that has remote team members and crosses organization boundaries.
  • Able toregularly work in the office (Las Colinas, TX or Charlotte, NC) to foster a team culture that is highly collaborative and focused on making every customer experience perfect.
Education: Bachelor's degree in Computer Science, Engineering, Math, or equivalent's experience.
Experience:Windows application development, developer support, and/or customer relationship management experience with these technologies.

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677
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