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Deskside Support

Houston, TX
Job Title:  Deskside Support
Houston, TX.

Provide desktop managed service in locations within North America as provided by Client.
Accept Service Request and Incident from the First or Second Level Support via ServiceNow for the locations specified by Client Fulfill assigned Service Request and Incidents from ServiceNow for local desktops, laptops, and printers/plotters in scope Troubleshoot, install, configure, and support monitors in single and multiple set ups Troubleshoot and support desk side network issues and connectivity Escalate Service Request and Incident resolution as necessary, involving other 3rd Party Level 3 support when required Provide laptop, desktop, tablet, telephony, and other peripheral deployment Perform office moves- computers, printers, monitors, telephony and reconnect at new location; including validation all hardware and network connections are in working order Install standard peripheral devices and applications; escalate requests for non-standard peripherals

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677
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