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Hyperscaler level 2 support Linux engineer

Phoenix, AZ
Position Role/Tile: Hyperscaler level 2 support Linux engineer
Location: Phoenix, AZ.

Job Description:

As part of our L2 support group, you will join an expert support team dedicated to top priority
customers (hyperscalers and OEMs). This team is part of our Hyperscalers lab in Phoenix, Arizona and
works closely with our local engineering group designing these solutions. The main tasks include:
Troubleshoot and Investigate complex incidents with remote take over and responsibility
for service level compliance as well as technical escalations. This troubleshooting can involve:
- Hardware aspects (motherboard, Client CPU, Client Node Controllers or Interconnect,
peripherals such as disk arrays or PCIe adapters, storage, etc.)
- Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.)
- The main focus will be on Software aspects, primarily OS drivers and Linux

Participate to the level2/level3 standby on-duty support group for 24/7 service
Coordinate, coach and train support and field engineers
Interface with both L1 support teams and engineering
Document known errors, standard solutions and workarounds in a knowledge database.
Communicate the root cause analysis as well as provide information to the L1 support teams
Help designing, testing and/or developing debug and audit tools
Create, maintain and further develop training documentation, e-learning and webinars
Participate in the support process improvement

Bachelors or Masters in Computer Science or Electrical
Engineering recommended (or equivalent experience)

Work Experience:
Extensive troubleshooting experience in the IT

- Very good analytical skills and methodology
- Good knowledge of:
* OS level drivers and Linux Kernel
* Server architectures (Client architecture,
motherboards functionalities, etc.)
* PCIe based adapters (HBA, NVMe, network
adapters, RAID cards, etc.)
* Administration of some OS's: Linux, VMware ESXi,
Windows Server
* Firmware functionalities (BIOS, BMC, adapters
firmware, etc.)
* Networking concepts
- Familiarity with data center infrastructure
- Very good communication skills in English, optionally in
additional languages (French, Spanish)
- Optional: Linux scripting capabilities

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677

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