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Designated Service Manager

Austin, TX
Position Role/Tile: Designated Service Manager
Location: Austin, TX.

In this role, you will be responsible for providing technical assistance to the team and help them overcome technical barriers that customers might experience as they deploy and use our products. The Designated Service Manager (DSM) has the skills of a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways.
These issues often include product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features.

Required Product Knowledge and Technical Skills:
  • Email Security Appliance (ESA)
  • Security Management Appliance (SMA)
  • Standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP
  • UNIX system administrator skills
Minimum Qualifications
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.
  • Working knowledge of Networking industry, products and protocols.
  • Minimum 3-5 years of experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering Security Products.
  • Microsoft Exchange, Office 365 or comparable email server technologies
  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2 to 5 years related experience.
Desired Skills
  • Bachelor's degree (or equivalent experience) is required
  • CCNA desired

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677

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