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Systems Analyst Consultant

Columbia, SC
Position Role/Tile: Systems Analyst Consultant
Location: Columbia, SC.

  • The Systems Analyst will need to learn the system capabilities and become an expert in that system to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system.
  • The candidate will work in a team environment with other Information Technology staff and Program Area system Owners to support the system and users.
  • This position will be a part of the team responsible for supporting these new solutions, existing system enhancement releases, and day-to-day operations.
  • Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed
  • Due to the volume of new systems being implemented to support the agency's response to COVID19, additional staff is needed to support these effort and new systems being implemented. The team will ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.

Roles & Responsibilities:

  • Emphases for the Systems Analyst candidate will be support of agency financial and supporting administrative systems used by the agency in response to COVID activates.
    The Systems Analyst will need to learn the system capabilities and become an expert in that system to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system. 
  • The candidate will work in a team environment with other Information Technology staff and Program Area system Owners to support the system and users.

Specific duties and responsibilities will include but are not limited to the following:

  • Study and learn system capabilities assigned associated with financial and administrative systems used by the agency.
  • Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
  • Provide system user support and respond to assigned tickets.
  • Assist staff in resolving system-related problems.
  • Assist with System user account permissions and security.
  • Create and maintain supporting system and training documentation.
  • Assist technical staff with system testing using various roles to validate functionality prior to releasing to users to test and then production rollout.
  • Assist with production testing after each software release to validate successful deployment.
  • Provide and assist with system user training when onboarding new staff as well as individual training.
  • Maintain SharePoint content associated with system collaboration sites.
  • Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness.
  • Monitor and Identify system data quality issues and work to improve data accuracy
  • Reviews and monitoring usage reports
  • Assist with the system software life cycle process.
  • Coordinate and assist with system testing and production validation.
  • Work with Program Area and IT to present key information for improvements.
  • Maintain system protocols by writing and updating procedures.
  • Work with Program Area System Owners as assigned to confirm and clarify business functions, requirements, and needs to ensure technical requirements are defined and meet program area needs.
  • Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements, etc.)The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours. Schedules amongst the team will be coordinated to ensure coverage during production releases.
  • The candidate will work closely with the Assigned Section Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with customer and subject matter experts for the system design and testing.
  • DHEC will require that selected personnel sign the DHEC confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
  • DHEC will not accept any offers including an "up-lift” charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
  • Contractors must be onsite during each week throughout the term of the contract.
  • Follow agency IT Standards, policies, and procedures to include documentation.
  • All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Health and Environmental Control. Any source code, data, product, or functionality resulting from this SOW or previously owned/developed by DHEC will remain the sole property of DHEC and is not to be incorporated into the core product of any vendor's application. Any modifications and interfaces developed under said contract will be not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DHEC.
  • DHEC has the final say on all programming choices.
DHEC Support:
  • DHEC will provide
  • All required information including formulas, data, and mechanisms to check output.
  • Staff to assist with any application or data questions.
  • Conference rooms and scheduling for any application demos.
  • Workstation and required software.
Preferred Qualifications:
  • Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management.
  • Ability to integrate technical systems with agency goals and objectives.
Minimum Qualifications:
  • Knowledge of Information Technology Field, best practices, organization, and operations
  • An aptitude for learning new skills and applying knowledge to solve complex problems
  • Customer Service skills, Interpersonal Skills
  • Experience in system analysis and information technology
  • Systems Testing
  • Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel.
  • Ticketing System, Application Support
  • Software development life cycle (SDLC)
  • May require a bachelor's or master's degree in a related area and 7+ years of experience in the field or in a related area. Or 14 years of work experience.

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560

Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677

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