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TAC Engineer

RTP, .
Position Role/Tile: TAC Engineer
Location: RTP / Remote

Role & Responsibilities
  • Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for AAA products, protocols, and solutions.
  • Working knowledge of Networking industry, products and protocols.
  • Crisis management skills and ability to handle critical customer issues/problems.
  • Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
  • Minimum Requirements: Bachelor or Master degree in Engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent).
  • 2+ years of experience in designing, deploying, configuring, supporting, troubleshooting, and debugging networks (direct customer support experience).
  • Good technical foundation in networking (CCNA equivalent level or above) is required. Knowledge of basic Routing and Switching and Wireless Lan Controllers.
  • Strong communication skills, both oral and written.
  • Good analytical skills. Ability to work independently.
  • You're passionate about and have the ability to learn and work in a multicultural team environment. You're motivated by a service excellence attitude.
  • You drive to achieve goals with limited supervision.
  • Desired Skills Knowledge of basic Routing and Switching and Wireless Lan Controllers.
  • Certification: Cisco CCNA R&S, CCNA Security, CCNP Security, or CCIE security Programming skills: Python, Java, Linux

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677

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