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Operation Support Service DNS Support Specialist 

Remote, .
Position Role/Tile: Operation Support Service DNS Support Specialist 
Location: Remote

Operation Support Service
Supplier will provide operation support Service personnel.
The primary responsibility includes the on-going day-to-day operational support of the DNS and DHCP infrastructure.
The Service covers implementing changes controls, resolving incident and problem management issues (break-fix), 7x24 on-call team support, asset management, performance and availability management, and alignment with Planning, Engineering, DevOps and other Operations teams (Customer Team).
The Service has to be coordinated with Planning and Engineering groups to coordinate the implementation of large changes and to keep the DNS and DHCP system current.

Operation Support Service Responsibilities
A. Alignment with planning, engineering and other customer operations teams
1) Review, coordinate and implement project initiatives.
2) Manage and implement DNS and DHCP site consolidation and growth and expansion.
3) Collaborate with the customer NOC and Global Service Desk to improve communications and ticket coordination in incident/problem management resolution.
4) Provide technical training and mentoring to other staff members to improve the quality and level of support provide to the business.

B. Change management
1) Database administration.
2) Review, approve and implement infrastructure change controls per Customer Team and business requirements.
3) Manage and implement DNS name space, recursive and non-recursive DNS, and zone configuration.
4) Implement DHCP failover, templates, and scopes.
5) Implement new hardware or software provided by Customer.

C. Configuration management
1) Configure, upgrade and maintain DNS application.
2) Manage and implement DB administration (e.g. permissions, security, backup and recovery, etc.).

D. Break-Fix
1) Provide 7x24 break/fix operational support, whenever necessary to resolve DNS or DHCP problems.
2) Coordinate hardware replacement break/fix requirements with supplier.

E. On-call support
1) Respond promptly to out of hours on-call support requests.

F. Incident and problem management
1) Participate actively to resolve incident and problem management (fault management).
2) Provide leadership role in problem management triage and resolution (be the example).
3) Monitor DNS Level 3 ticket for incident and problem management issues.

G. Day to day support
1) Develop, improve, and update operational processes and procedures for DNS and DHCP.
2) Follow all data center guidelines and procedures including yearly awareness training.
3) Adopt network operations (“NETOPS”) tools.

H. Availability Management
1) Actively monitor DNS and DHCP services for availability and performance when on shift using the designated monitoring solution.

Operation Support Qualifications
Supplier will provide staff that meets the following qualifications, skills, and experience to support the SOW. Staffing qualifications will be maintained over the duration of the SOW.

1) Meet all the responsibilities for operation support Service.
2) DB administration (Perl, Sybase, MySQL, or Post Gres) with 3 to 5 years verifiable experience working in a large enterprise environment, completing various DB administration tasks (creation, data import and export, permissions, security, backup/recovery/restoration, logging, and connectivity issues, etc.
3) This position requires a strong technical and working knowledge of Vital QIP product and/or TCP Wave with 3 - 5 years verifiable experience in large international enterprise networks.

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677

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