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Salesforce Field Service (SFS) Lead – Vegetation Management O&M - Remote - (JK)
Salesforce Field Service (SFS) Lead – Vegetation Management O&M
Location: USA/Canada (PST hours)
Experience
10–14+ years overall IT experience
5+ years hands-on Salesforce Field Service leadership experience
Utilities / Vegetation Management domain experience preferred
Role Summary
The Salesforce Field Service (SFS) Lead will own the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions supporting an enterprise Vegetation Management (VM) program. The role requires strong technical leadership, production support ownership, and deep understanding of field operations in a regulated utility environment.
Key Responsibilities
SFS Platform Ownership (O&M)
Location: USA/Canada (PST hours)
Experience
10–14+ years overall IT experience
5+ years hands-on Salesforce Field Service leadership experience
Utilities / Vegetation Management domain experience preferred
Role Summary
The Salesforce Field Service (SFS) Lead will own the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions supporting an enterprise Vegetation Management (VM) program. The role requires strong technical leadership, production support ownership, and deep understanding of field operations in a regulated utility environment.
SFS Platform Ownership (O&M)
- Own end‑to‑end Salesforce Field Service operations for the VM program.
- Ensure high availability, performance, and reliability of SFS applications used by field crews and contractors.
- Manage incident, problem, and change management processes aligned with ITIL practices.
- Act as final escalation point for production issues related to scheduling, mobility, integrations, and data.
- Support day‑to‑day VM processes including:
- Patrol and inspection work orders
- Hazard tree identification and prioritization
- Trimming, pruning, and removal execution
- Emergency and storm-related vegetation work
- Cyclical and seasonal maintenance plans
- Support Salesforce Field Service Mobile users:
- Offline functionality
- Mobile performance and usability
- Adoption and training support
- Identify opportunities to improve:
- Crew productivity and utilization
- SLA adherence and backlog reduction
- Data quality and reporting accuracy
- Lead minor enhancements, configuration changes, and controlled releases in BAU mode.
- Partner with business stakeholders to translate operational pain points into Salesforce solutions.
- Enforce Salesforce best practices, security, and compliance standards.
- Lead a team of SFS developers, admins, and support analysts.
- Conduct code reviews, release approvals, and platform health checks.
- Coordinate with enterprise architects and Salesforce CoE.