IT Desktop Support/IT Customer Support Analyst

Location: Islandia, NY, United States
Date Posted: 08-23-2018
My name is Joe I am urgently seeking IT Desktop Support/IT Customer Support Analyst this position is with my direct client to Contract at Islandia, NY, United States

I have included the job details below and wondering if there would be an interest in this opportunity from your end.

I will follow-up with you as soon as you send me your resume.

Updated resume
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Title: IT Customer Support Analyst
Location: Islandia, NY, United States
Duration: 4 to 6 Months Contract Assignment with extension

Description:

Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets.
Provide highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and systems.
Provide support services to employees with information technology issues involving applications or data, and educational technologies. Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provides case status updates to management and end-users.
Develop, document and implement standard operating procedures and customer service guidelines.
May be involved in supporting conferences and large training meetings of users in one location.
During these times, local support is critical and provides proactive time for upgrades, maintenance, etc. Make routine or required customer actions to meet customer needs.
Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
May handle escalated issues passed on from co-workers or subordinates. During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful. Perform other job-related duties as assigned.

Apply acquired job skills and company policies and procedures to complete assigned tasks.
Develop applied knowledge of ITIL incident and problem management techniques.
Give and receive information such as options, technical direction, instructions and reporting results Strong communication and interpersonal skills required to understand, troubleshoot and calm problem situations.
Basic office equipment and Microsoft Office.
Has solid foundation in many of the critical IT competencies needed to perform the job.

 
-- Joe CBS Information Systems, Inc & Central Business Solutions, Inc 37600 Central Court Suite 214 Newark, CA 94560 Mobile: 415-349-7459 Cell/Text: 415-534-5637 Fax: (510)740-3677 Email:Joe@cbsinfosys.com
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (510)-713-9900, 510-573-5500 Fax: (510)-740-3677
Web: http://www.cbsinfosys.com
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