System Administrator II

Location: Washington, Columbia, United States
Date Posted: 10-23-2018
Job Title : System Administrator II  
Location:  Washington, Columbia‚Äč.

 


Description:
Installation of hardware and software which includes new hire system setups. Must have a strong understanding of Windows operating systems, network experience, and knowledge with all Microsoft Office products as well as troubleshooting experience. Mac experience and IT certification would be a plus. Troubleshoots software and hardware issues and identifies network problems. Provides technical on-site maintenance and support for new and existing systems. This job may include any aspect of field support, and is not limited to system hardware and software, PC's. Provides quick response and maximum uptime for all users and performs end user training when necessary. Installs and replaces microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives. Must have a solid understanding of the desktop/laptop workplace environment and be familiar with mobile devices. Coordination with Service Desk and management personnel on a daily basis. All other duties as assigned.
Install, Upgrade, Deploy, Test, maintain and troubleshoot Windows and Mac OS X including Office Suite; able to provide and restore systems configurations and/or reimage or refresh
Ability to troubleshoot hardware, software including network and internet connectivity issues on site or remotely
Provide assistance and support for remote employees using Citrix
Strong Customer Service and communication skills required; verbal and written
Demonstrated excellent interpersonal skills
Experience trouble shooting and resolving computer hardware, software, peripherals and VOIP issues
Familiarity with encryption and security tools including backup and restores
Managing and implementing IOS devices using Mobile Device Management (MDM) tools
Assist maintain knowledge base database, documentation and asset inventory database
Work closely with team and other towers and service providers to resolve issues and problems; escalate issues and/or coordinate with other team and service providers as necessary
Manage individual tickets and queues to meet SLA
Ability to take on small projects from start to finish

PC/Client Experience: Support Windows 7, Microsoft Exchange/Outlook Client, O365, Microsoft Office Products including Lync/Skype, Laptop Backup and Encryption, Mobile Iron, Citrix, knowledge of SCCM, Able to do Remote support, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing. Mac/Apple Experience: Support El Capitan and older Mac OS like Yosemite, FileVault Encryption, Connected Backup, Microsoft Exchange/Outlook Client, O365, Microsoft Office Products including Lync, Mobile Iron, Citrix, ARD(Apple Remote Desktop), Parallels, knowledge of Casper Remote and Self Service, Adobe Products, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing.



Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
Checkout our excellent assessment tool: http://www.skillexam.com/
Checkout our job board : http://www.job-360.net/
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (510)-713-9900, 510-573-5500 Fax: (510)-740-3677
Web: http://www.cbsinfosys.com
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