IT Operations Practitioner

Location: Seattle, WA, United States
Date Posted: 11-02-2018
Job Title :IT Operations Practitioner
Location: Seattle, WA​.

Network Tier 2 Techs are responsible for end user support tickets and responsible for ensuring critical issues are resolved in a timely manner, meeting service level agreements.
This role is a hands-on technical role in an innovative team that has a strong focus on goal achievement and integrating NextGen technologies.

Responsibilities :
• Monitor, analyze, and resolve Network incidents for Client’s global network.
• Take ownership of network incidents, service and change requests through to resolution.
• Ensure all tickets are kept updated with current and accurate information.
• Escalate tickets to vendors as needed, work with vendor through to resolution.
• Understand and work within established Service Level Agreements (SLA) to ensure timely response to inbound issues.
• Work with other ITS teams to identify the source of issues.
• Provide technical assistance to the Global Help Desk as needed.
• Provide high quality customer service and network related technical support with an emphasis on issue resolution and quality.
• Provide assistance to the Engineering team members when requested.
• Continue to improve technical knowledge through on-going training and certifications.
• Participate in on-call support rotation.

Knowledge and Experience Cisco (IOS) Catalyst Switches, Cisco Nexus 5K Switches, Cisco ISRs and routing (OSPF and/or BGP), MPLS, VPLS, Aruba Cloud Controllers, Aruba Wireless, F5 LTM & GTM, and PaloAlto Networks Next Gen Firewalls.

Networking support: IP Networks, routing, firewalls, monitoring, wireless hardware load balancing, and highly available technologies.

Experience with: Change Management process, SolarWinds Orion, NCM, System Center Operations Manager (SCOM), and ServiceNow a plus. Minimum of 2 years of Network Operations support experience.
Preferred: CCNA/ CCNP Excellent oral and written communication skills, including the ability to interact effectively with end users of all skill levels and team members. Ability to work variable schedules to include weekends, nights, and day shifts as required.
Able to participate in on-call rotation.

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (510)-713-9900, 510-573-5500 Fax: (510)-740-3677
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