Client Service Rep

Location: Santa Fe Springs, CA, United States
Date Posted: 06-07-2016
Position Role/Tile: Client Service Rep
Location: Santa Fe Springs, CA.

Requisition #: ALUSJP00001338

Customer Service Position 
Mon - Fri 8am - 5pm 
Perm a possibility 

• Receive and process customer orders via phone, fax, email, EDI and/or e-commerce. Enter orders to system in a timely and accurate manner, in advance of established order cutoff time. 
• Identify customers' special delivery requirements on individual orders. Initiate set-up of recurring delivery requirements on customers' accounts. 
• Take responsibility for service to assigned accounts, and understand requirements of major customers 
• Enter delivery and return information into system promptly and accurately. 
• Daily invoicing of customers orders. 
• Receive and resolve customer complaints promptly, in accordance with local or regional processes. 
• Ensure customer special invoice handling requirements are fulfilled, where applicable 
• Perform desk audits, and document in accordance with audit policies 

General :
• Meet or exceed company's safety standards, and actively promote safety in the workplace. Attend all safety meetings. Comply with all safety, sales and administrative policies and procedures 
• Meet own individualized training requirements 
• Meet or exceed customer satisfaction goals at local / regional level 

Requirements :
• Excellent verbal and written communication skills. 
• Ability to maintain confidentiality regarding business issues. 
• Knowledge of Microsoft Outlook, Office, Word, and Excel. demonstrated ability with computers and customer service techniques. 
• Experience with Oracle, including CORISplus or similar system. 
• Demonstrated Team skills. 
• Solid decision making skills. 
• Ability to sit or stand for prolonged periods of time. 
• Ability to lift up to 10 pounds occasionally. 

High School Diploma or GED Required.

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (510)-713-9900, 510-573-5500 Fax: (510)-740-3677
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