Customer Service Representative

Location: Plumsteadville, PA, United States
Date Posted: 09-28-2016

Position Role/Tile:Customer Service Representative
Location: Plumsteadville, PA​​.
Optional Ref#:ALUSJP00001478
Duration: 4 to 6 Months Contract to Hire​

Job Responsibilities:
Manage Customers From Order to Cash
Primary customer contact for all global inquiries, including North and South America, Europe, Asia, Africa, and Australia.
Answer incoming phone calls.
Setup new customers properly in the system.
Accept, enter and process customer orders.
Ensure accuracy of the product codes and prices.
Follow up with scheduling to determine if the customer's requested order date can be met. Communicate this with the customer.
Follow each order to ensure timely delivery.
Provide MSDS and proof of delivery when requested.
Provide detailed order reports to customers as requested.
Provide pro forma invoices for those customers required to pay in advance.

Recommend and sell companion products on each quote issued.
Recommend products for approved customer applications.
Routinely make cold calls to prospective customers to develop new business.
Identify opportunities for new customer products.
Understand and be able to explain customer's application of products.
Follow up on all leads and customer requests as requested by the Sales Director.
Execute price increases as needed.

Sales Support:
Write and issue customer quotations as requested by the sales reps.
Provide detailed analysis on customer history and forecasted sales as requested by the Sales Manager and the General Manager.
Process and monitor customer complaints. Issue an RMA and facilitate communication between customer, production, lab and management to provide timely resolution of all complaint issues.
Assist sales reps with account development strategies.
Solicit and gather market and competitive intelligence.

Implement and review policies and procedures to ensure productivity is aligned with company values, goals and objectives
Liaise with other key stakeholders to create a service-oriented culture.
Assist in planning and development of programs for continuous service improvement.
Proactively contribute to problem identification or process improvements that will benefit both the customer and customer service performance.
Maintain a clean, organized and safe environment.
Complete all training activities successfully and on time.
Manage a cylinder recycling program.

Accurate and timely order processing.
Accurate and timely sales and forecast information.
Achievement of new business targets.
Achievement of revenue targets.
Achievement of personal objectives.

Skill Set/Knowledge/Expertise:
Three years minimum of Customer Service experience with high-value products.
Ability to understand technical issues.
Demonstrated skills for handling customer complaints and complex situations.
Proven excellent interpersonal communication skills.
Computer literacy and MS office and Google + experience.
Ability to apply independent judgment in a wide variety of situations.
Ability to work on a team.

Educational Requirements:
BA or BS Degree or equivalent combination of education and experience.

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (510)-713-9900, 510-573-5500 Fax: (510)-740-3677
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