Help Desk Support II

Location: Mason, OH, United States
Date Posted: 12-06-2016
Job Title :Help Desk Support II
Location: Mason, OH.
Optional Ref#:ATG2JP00002022



Experience Level: (2 - 4 years).
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associates degree in a related area or 0 - 1 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Agents have an expected resolution rate between 60% - 85%. Average expected time on task between 10 to 45 minutes.
May be responsible for 2 to 3 accounts.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.





Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
Checkout our excellent assessment tool: http://www.skillexam.com/
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (510)-713-9900, 510-573-5500 Fax: (510)-740-3677
Web: http://www.cbsinfosys.com
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