Position Role/Tile: ServiceNow IT Project Manager Sr.
•Defines and manages the project: scope, timelines/project plan, resources, deliverables, issues, risks/risk mitigation plans, quality, change control, communication plan, etc.
•Responsible for managing the day-to-day operations of all phases of the project including hosting, requirements gathering, design, development/configuration, integration, testing, organizational change management & go live.
•Prepare and deliver presentations, communications, KPI reports and status updates to various audiences including PMO, Steering Committees.
•Anticipates and manages project risk. Recommends mitigation and corrective actions. Resolves and/or escalates issues in a timely fashion
•Lead a diverse team of internal resources and implementation resources, proactively manage changes in project scope.
•Oversee project methodology to ensure the project business needs and benefits are met and that the overall technology solution aligns to functional and technical requirements.
•Builds and maintains a positive, collaborative relationship across all disciplines, while ensuring that key business drivers are met
•Directs and coordinates activities of project personnel to ensure project progresses on schedule.
•Minimum of 5-10 years of broad-based project experience in complex organizations
•Minimum of five years of Project Management Experience
•Previous successful track record with ServiceNow implementation projects.
•Extensive experience in creating and tracking high quality project plans using project management software including ServiceNow ITBM
•Strong users experience with ServiceNow ITSM suite of modules (Incident, Major Incident, Problem, Change, Service Catalog, Universal Request, etc.)
•Knowledgeable of project management standards, processes, procedures, and guidelines using both Agile/Scrum methodologies
•Understanding of ITILv3 or v4
•Tier 1 Consulting experience a plus
•Thorough understanding of application development lifecycle.
•Certified Project Management Professional (PMP) is preferred
•Experience working with a large call center or unified shared services center is preferred.
Central Business Solutions, Inc,
37600 Central Ct.
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677