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Engineer-Customer Support II

RTP/ Remote, .

Position Role/Tile: Engineer-Customer Support II
Location: RTP/ Remote

  • Provide second/third level technical support for ACI (Application Centric Infrastructure), APIC technologies
  • Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
  • As a technical expert and provide support on a world-wide basis ? Provides technology/product training and intellectual property material as required
  • Utilize moderate to complex lab setups to recreate and solve problems Who You'll Work With Technical Services is team of world-class technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.
  • Our success is validated through superb financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
  • Cisco's Technical Assistance Center (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC. You are a hardworking and innovative engineer who enjoys challenges and collaborating with your coworkers to deliver cutting-edge solutions to our partners and clients.
Minimum Qualifications:
  • You have 3+ years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
  • You have expertise with ACI, Nexus and UCS products
  • You possess a solid understanding of Data Center industry, products and protocols
  • You are knowledgeable of Linux and experienced with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) are all strongly desirable
  • Your communicational skills, both oral and written are outstanding Desired Skills
  • BS in a technical field (CS/EE preferred) or equivalent
  • Client, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE- VCP or CCNP/DCN
  • You own experience or Certifications in one or more is helpful: CCNA, CCNP, CCIE (CCNP or higher preferred)
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction and has the ability to determine root cause and resolution for previously unknown problems.
  • Good verbal and written communication skills.
  • Ability to work effectively with and provide mentorship to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TAC team
  • Experience with L4-L7- load balancing, firewalls, OpenStack, and UCS Routing/Switching
  • Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
  • Proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, etc

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677

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