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High Touch Technical Engineer

Raritan, NJ
Position Role/Tile: High Touch Technical Engineer
Location:  Raritan, NJ .

       

Responsibilities
  • Effectively communicate with customer and internal stakeholders
  • Diagnose and troubleshoot wireless, switching, and other various network-related issues reported by customers
  • Own each customer case from initial creation to resolution.
  • Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
  • Read and analyze packet captures using Wireshark.
  • Work with engineering and management to diagnose and resolve
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

Qualifications:
  • Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
  • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Excellent account management, follow-through, and attention to detail.
  • Experience in computer networking related problem solving, critical thinking, and troubleshooting.
  • Ability to multitask and work under pressure.
  • Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.
  • Networking certifications a plus: CCNA, CCNP CWNA, CCIE etc.


Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560.
Central Business Solutions, Inc(A Certified Minority Owned Organization)
Checkout our excellent assessment tool: http://www.skillexam.com/
Checkout our job board : http://www.job-360.net/
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677
Web: http://www.cbsinfosys.com
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