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HTE Security (cisco)

RTP, .
Position Role/Tile: HTE Security (cisco)
Location: RTP



Effectively communicate with customer and internal stakeholders

Diagnose and troubleshoot wireless, switching, and other various network-related issues reported by customers

Own each customer case from initial creation to resolution.

Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.

Read and analyze packet captures using Wireshark.

Work with engineering and management to diagnose and resolve

Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.


Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.

Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.

Excellent account management, follow-through, and attention to detail.

Experience in computer networking related problem solving, critical thinking, and troubleshooting.

Ability to multitask and work under pressure.

Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. Complete degree necessary to begin work.

Networking certifications a plus: CCNA, CCNP CWNA, CCIE etc.

Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560
Central Business Solutions, Inc(A Certified Minority Owned Organization)
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Central Business Solutions, Inc
37600 Central Court Suite 214 Newark CA, 94560
Phone: (833)247-8800 Fax: (510)-740-3677

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